Business Services
The Business Services Division (BSD) supports the individual and collective needs of the Penn community by promoting a hospitable, customer-friendly campus environment through the provision of mission-critical services and essential operations. BSD is currently focused on three major initiatives:
- Revenue growth/retention through improved marketing efforts, extended services, and development of new distribution channels
- Driving productivity for the division and its customers through the better use of technology
- Enhancing service offerings through upgrades and facility expansions
For more information on the Division of Business Services, click here.
Michael D. Scales
Michael D. Scales is the Vice President of Penn’s Business Services Division and a member of the University’s executive leadership team. In his role, Mr. Scales oversees services that provide Penn’s faculty, staff, students, and visitors with welcoming campus amenities and administrative support through over 15 business units and programs. These areas include the operational management of The Morris Arboretum and Gardens, housing and dining services, Penn Transit and commuter services, parking, conference and hospitality services, University ID Card Services, Penn Mail Services, the Penn Bookstore, University-owned hotels, Penn Children’s Center, the Penn Ice Rink, and other ancillary operations.
His most recent position was as Associate Vice President for Business Services at Temple University. Before joining Temple in 2006, he was the director of university housing at Drexel University. Mr. Scales is actively involved with several higher education professional organizations, including the National Association of College Auxiliary Services (NACAS) and the National Association of College and University Business Officers (NACUBO). He also serves as chair of the board of directors of Northeast Treatment Centers.
He holds a master’s degree in higher education administration from The Ohio State University and is completing a doctorate in education from Temple University.